At Sneakers Trip we take the issue of authenticity very seriously. We buy bags in Vestiarie Collective, we pay for the authentication process and once we receive them we disassemble them to reuse the fabrics. The shoes always on the web pages of the brands, or in authorized stores, with their corresponding purchase invoice. If you want us to send you the purchase invoices for the shoes and the fabric with which we personalize them, add it in the notes before formalizing the payment!
RETURNS & SHIPPING
RETURNS & SHIPPING
Sneakers Trip is a service on request, each order is made following the instructions of the buyer, in the chosen size and with the materials selected by the client, therefore, modifications after the order or returns will not be accepted., that is why we recommend you play it safe, with a model that you have or have had or you can try on before ordering it.
For the exercise of the legal guarantees and other rights recognized to the consumer by current legislation, consult the terms of service.
- Spain: free
- Europe: €11.95
- Rest of the world €24.95
- Classic Tuning: 2 to 5 weeks from order confirmation
- Bespoke: 3 to 6 weeks from order confirmation
Any questions you can write to us at email@example.com or directly in the web chat.
We recommend you, since we do not accept returns, that you order a model that you have or have had, or that you have been able to try on. If you are going to risk it, consult before our size guide for each brand
Q: WHY DOES IT TAKE 3 TO 5 WEEKS TO ARRIVE?
A: Being a service upon request, once we receive it we have to locate the shoes. Depending on the model you choose, it can reach us between 2 and 15 days, there are models that do not exist in stock in Spain and we have to buy it in the United States, which delays the arrival due to authentication, shipping and customs times. Once received, we have to disassemble the pieces to be personalized, make them in the chosen quality and sew them, all this in an artisanal way and with great care, so that when you receive them you have a totally new pair and that you will not suffer problems with the seams or glues.
Q: CAN'T I GET THEM EARLY?
A: At the end of the purchase we offer you a preferential service that allows you to have the shoes in a maximum of two weeks, we will request everything by urgent service, we will put your shoes first in the customization area and we will send them by an express courier with 24-hour service.
Q: HOW CAN I MAKE SURE EVERYTHING IS AUTHENTIC?
A: All of our shoes are purchased from authorized stores, and all of our materials are purchased and authenticated at Vestiarie Collective our highest priority is authenticity, you can read more about it here. At the time of your purchase, in the cart, You can request that we send you by email the purchase invoices for your chosen pair and the quality with which it will be personalized.
Q: CAN THEY BE RETURNED?
A: Each pair is purchased and personalized following the buyer's instructions, so it is not possible to return it. We recommend that you ensure the size by asking for a model that you already have or the person you are going to give to has. You can also review the size guide for each of the brands here.
Q: ARE THERE SHIPPING COSTS?
A: Shipping costs are free throughout Spain, including the Peninsula, the Canary Islands and the Balearic Islands.
If you have any other questions or concerns, just contact WhatsApp or in the mail firstname.lastname@example.org we will answer you as soon as possible!
Let customers speak for us
Enamorada de mis zapatillas
Zapatillas muy conseguidas y en muy buen estado
El quipo es muy atento y agradable
Atención de 10, servicio impecable y resultado deseado. Ya tengo mis zapas personalizadas y únicas
El paquete llegó en el tiempo estimado. Las zapatillas están perfectamente montadas, impecables. Repetiré compra seguro.
Lo recibí antes del tiempo establecido. Me sorprendió muchísimo el buen acabado del trabajo artesanal. El tejido Hermès en muy buen estado y le dan un aire vintage increíble a este clásico modelo de vans que, además, hace que sea una pieza única! Altamente recomendable
Recibí el producto muy bien empaquetado y protegido. Me llegó en perfectas condiciones. Muy contento con la atención prestada desde el principio, todo el equipo ha hecho que el producto final cumpliera con sobresaliente mis expectativas. Trato cercano, atencion personalizada y máxima calidad en acabados y materiales utilizados.
Volveré a comprar, nada como estrenar unos sneakers únicos y personalizados 100 % hechos a mano por un profesional.
Gracias chicos !